Frequently Asked Questions
How do I reset my password?
Password resets are available from the login screen. Click Forgot Password and follow the prompts to receive a reset link at your registered email address. You may also change your password at any time while logged in by navigating to Settings > Security.
Why is my analytics or customer data not appearing?
Data collection requires two conditions to be met simultaneously:
- A router must be registered, paired to the location, and set to Active status.
- The location's captive portal must be in a Published state — data will not be collected if the portal is saved as a draft.
If both conditions are confirmed and data is still not visible, verify that the date range and location filters on the Analytics page are not excluding the relevant data.
Can I add multiple team members to my account?
Yes. There is no enforced limit on the number of team members you may invite. Navigate to User Management to add new users, assign roles, and manage their access levels.
How can I review changes made to my account?
The Permissions page maintains a full activity log of actions taken across your account, including which resource was modified, the nature of the action, and the date and time it occurred. Use the available filters to search for specific events or users.
How is guest data secured?
Guest data collected through your captive portal — including name, email address, and country — is stored securely and is accessible only to authenticated members of your team. TMRW Labs does not share or sell guest data to third parties.
How do I request support?
For technical issues or account-related inquiries, contact the TMRW Labs support team at support@tmrwlabs.com. Before reaching out, we recommend consulting the Troubleshooting guide, which covers the most common issues and their resolutions.